Communicating via telephone can be a very difficult task for non-native English speakers, even sometimes for native English speakers. There are so many different dialects, local words/phrases, and accents. There are some common phrases and words that are used. There are some common basic words and phrases that are commonly used to conduct a telephone conversation.

Common Telephone Phrases for the Person Make The Phone Call (Caller) :

Greeting:

Hi – Hello – Hello, how are you?
good morning – good afternoon -good evening

Introductions:

This is …. (give your name)
This is ….( give your name, from (state place, or company).
Hello this …(give your name)

Giving the reason for a call

I’m phoning for some information on …

I’d like some more detailed material …

I’d like to meet someone from CNT …

I need some information …

I need to talk to an accountant.

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Requesting Someone:

May I please speak to …. (give the person’s name)
I would like to speak to…(give the person’s name)
Is ….(give the person’s name) available.
Is it possible to speak to ….(give the person’s name).
I need to speak to ….(give the person’s name)

Making offers

Shall I arrange for …?
Would you like me to send them …?

Promising action

I’ll put you through …
I’ll send them to you …
I’ll contact you …

When Party (the person you are trying to call) is Unavailable:

May I leave a message, please?
Do you know when he/she will be available?
Do you know when he/she will return to the office/home?
I will call back latter/in an hour/tomorrow.
Please tell him …..(give your name) called, and I will call latter/call again.
Please have him/she call me back.
May I leave my telephone number? My phone number is…..(give your number)?
Please have him/her contact at ……(state a place or a phone number).
Where/How can I reach him/her?
What is her/his mobile phone number/Cell/Cellular phone number?

Faxes:

May I send you a fax?
What is your fax number?
Did you receive my fax?
I send a fax to….. (give person’s name), did he.she receive it?

Other Useful Telephone Phrases/Words:

The number is busy.
My I hold on the line.
I sorry can’t hear you.
I sorry I can’t understand you.
Please speak slowly, I am having a difficult time understanding you.
Who am I speaking to?
Who is calling?
The line was disconnected.
Please connect me to ….(give the name or the person, or the extensions)

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