Common Telephone Conversation Phrases 20

Communicating via telephone can be a very difficult task for non-native English speakers, even sometimes for native English speakers. There are so many different dialects, local words/phrases, and accents. There are some common phrases and words that are used. There are some common basic words and phrases that are commonly used to conduct a telephone conversation.

Common Telephone Phrases for the Person Make The Phone Call (Caller) :


Hi – Hello – Hello, how are you?man_on_phone
good morning – good afternoon -good evening


This is …. (give your name)
This is ….( give your name, from (state place, or company).
Hello this …(give your name)

Giving the reason for a call

I’m phoning for some information on …
I’d like some more detailed material …
I’d like to meet someone from CNT …
I need some information …
I need to talk to an accountant.



Requesting Someone:

May I please speak to …. (give the person’s name)
I would like to speak to…(give the person’s name)
Is ….(give the person’s name) available.
Is it possible to speak to ….(give the person’s name).
I need to speak to ….(give the person’s name)

Making offers

Shall I arrange for …?
Would you like me to send them …?

Promising action

I’ll put you through …
I’ll send them to you …
I’ll contact you …

When Party (the person you are trying to call) is Unavailable:

May I leave a message, please?
Do you know when he/she will be available?
Do you know when he/she will return to the office/home?
I will call back latter/in an hour/tomorrow.
Please tell him …..(give your name) called, and I will call latter/call again.
Please have him/she call me back.
May I leave my telephone number? My phone number is…..(give your number)?
Please have him/her contact at ……(state a place or a phone number).
Where/How can I reach him/her?
What is her/his mobile phone number/Cell/Cellular phone number?


May I send you a fax?
What is your fax number?
Did you receive my fax?
I send a fax to….. (give person’s name), did he.she receive it?

Other Useful Telephone Phrases/Words:

The number is busy.
My I hold on the line.
I sorry can’t hear you.
I sorry I can’t understand you.
Please speak slowly, I am having a difficult time understanding you.
Who am I speaking to?
Who is calling?
The line was disconnected.
Please connect me to ….(give the name or the person, or the extensions)




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20 thoughts on “Common Telephone Conversation Phrases

  1. Bruno Damico Nov 24,2009 4:06 pm

    Great! :wink
    This is a really interesting article. Thx a lot!

  2. mohsen ebrahimi Dec 1,2009 12:54 am

    thank you.
    that was very very useful for me
    thank u again

  3. aseel Dec 4,2009 8:38 pm

    thank you very much

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  13. Anne Dec 6,2010 2:47 pm

    These phrases can be very useful but under the headline ‘other useful telephone phrases’ it says ‘I sorry’ twice and it must be ‘I AM sorry’ of course…

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  16. BOND Dec 16,2011 9:09 am

    Pretty useful for me. Thanks a lot for posting this.

  17. manikandan Mar 29,2012 2:15 pm

    its very useful
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